I have just had a very interesting experience with my iPhone 4 and O2.
Having used my iPhone a lot this morning for calls, texts, emails, twitter, spotify and photo's it just stopped working. I put it into my pocket working then 5 minutes later its dead. Bricked.
I tried connecting to power and various docking stations in the house. Nothing.
So i called O2. The guy on the line told me that (and i paraphrase) that "...if the phone isn't responding to power or synch with a computer it's probably just broken and that it happens..." He then continued that "...coincidentally it's your contract renewal today and so you are eligible for an upgrade..." Hmmm...my less than trusting side thought that maybe they had broken it but then can't do that can they?
He put me through to the upgrade team who offered me a new phone at a good deal but with another 24month contract. something i wasn't really keen on just doing. So i deferred and came online, initially intending to see what deals there were on iPhones with, potentially, other providers. As i fired up the laptop i thought i'd check for any advice or information on how to fix the problem i had. A quick google and there was the advices i needed
"...Try a Reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings..."
https://discussions.apple.com/thread/4162061?start=0&tstart=0
I did this and guess what. Phone fixed. So thankyou PaulCB but why did O2 not ask if i had done this or recommend it themselves? Not great customer service and if i were being cynical again i'd say that maybe the option of selling me an upgrade overtook everything else.
Very disappointed in O2 right now.
